EXPLORER DASHBOARD
Explorer Dashboard is an automated technical support tool that enables users to validate server configurations and performance metrics via its server analysis and diagnostic components. Quickly query servers across the network using Windows Management Instrumentation (WMI) and Windows file system queries.
Verify server hardware, operating system and third party applications from any Windows server with the click of a button. Compare values from different servers in one convenient interface. Run a suite of comprehensive tests to identify issues and use the collaboration tools to share the information with colleagues and customers.
Whether you need to validate a server setup (hardware, operating system, and installed applications) before installing your software, validate the successful completion of your software installation, run ongoing system health checks, or investigate a system issue, Explorer Dashboard has you covered. Read more information below or contact us for more information.
Benefits
Reduce technical support costs and response time
Run hundreds of tests in seconds. Alerts will be clearly displayed along with the identification of the corrective action which will greatly reduce your support costs and reduce the time to resolution, improving the overall customer experience.
Reduce support staff training costs
Your support staff will have the tools to diagnose system issues with little or no training. Empower your resources to perform in-depth analysis and to resolve system issues. Simply run the test suite, and address any alarm by using the configured Monitor Reference ID to remedy the situation.
Automate and standardize diagnostic procedures
Various test suites can be configured to validate individual product and server setups. Once configured, a test suite can be run with the click of a button. The comprehensive tests performed will provide results that are standardized between support team members.
Collaborate via email, FTP and file sharing for improved efficiency
Save time with the collaboration tools which allow you to quickly share your findings with colleagues and customers. Easily share the server configurations, server metrics and test suite results via email, FTP or shared files. For example, you can collaborate with team members during the investigation, escalate the information to other teams, or simply provide proof of the issue to the customer.
Features
Detailed server analysis at the click of a button
Retrieve key server configuration or server performance metrics with the click of a button. Save time with centralized reporting as there is no need to log in to each server and to navigate to the required settings.
Monitor test suites perform in-depth server analysis
Run a standardized suite of tests against all your servers to quickly identify any settings that do not conform to the predefined rules. One quick test can validate hundreds of settings. The test results are configured to include a reference to a corrective action to remedy the situation. For example, quickly identify if a required service is down, whether disk space or system memory is low, verify if a specific message has been logged in the Windows Event Logs etc… Use the Monitor Reference ID to determine what action is to be taken to remedy the issue.
System comparison tool for rapid diagnosis
Compare server configurations or performance metrics between various servers to quickly identify issues. For example, compare the settings from a “Master” lab system which has been properly configured with the server in question. Differences can be quickly identified in the comparison table.
Email, FTP and file share collaboration tools
Built-in collaboration tools allow you to share the test suite results and the system values with colleagues via email, FTP or shared files. You can forward information when collaborating with colleagues or when providing clients information about issues that have been identified.
Test a comprehensive list of server configurations and metrics
Test various categories of server configuration settings and metrics. Categories include:
- Disk Space
- Environment Variables
- Event Logs
- File / Folders
- Memory Performance
- Operating System
- Processes
- Processor
- Processor Performance
- Registry
- Services
Multithreaded architecture to process servers in parallel
The multithreaded architecture allows multiple servers to be queried in parallel to speed up system value queries, monitor validations and system comparisons
Microsoft-certified compatibility with Windows 10 coming soon
Explorer Dashboard is undergoing the Windows 10 Application Certification testing.
Applications
Perform site audits to validate hardware/operating system/software requirements before installation.
Run comprehensive tests to validate whether the customer-provided server, operating system and third party applications meet your requirements before installing your software. For example, verify the operating system installed, available memory, number of processors and whether third-party software has been installed as per your specifications.
Perform post-installation audits to validate install process
Run tests to verify whether your software installation or system upgrade has completed successfully. For example, verify installed applications, installed services, registry keys, and check files for specified strings to validate that the installation process has successfully modified the required settings.
Perform ongoing system health checks to maintain uptime
Run comprehensive tests to verify system health on an ongoing basis and identify issues before they become outages. For example, verify the amount of available disk space, available memory and whether new software has been installed on the server etc. Identify and remedy issues to maintain server uptime.
Diagnose system issues when they occur
Automate the diagnostic process by running a suite of comprehensive tests to identify the root cause of the system issue. Quickly analyze the server’s configuration and compare it with other servers to isolate the differences.
Screen Shots
Videos
Explorer Dashboard – Overview (01:42)
Quick overview of Explorer Dashboard
PROFESSIONAL SERVICES
Adapt Explorer Dashboard to your environment
Our Professional Services team can help adapt Explorer Dashboard to your particular needs.
Complete test suites can be created to validate server configurations and performance to keep your servers up and running. Additionally, in the case where system issues arise, a comprehensive test suite can be run to automate the investigation process.
Test scripts can be created validate whether a customer-provided server meets your specifications with regards to hardware, operating system, and third-party software.
Customize Explorer Dashboard to your needs
If you need additional functionality from Explorer Dashboard, our Professional Services team can be engaged to customize Explorer Dashboard to include the required functionality.
Add Explorer Dashboard functionality to your software
Integrate Explorer Dashboard functionality directly into your very own software. Our Professional Services team can help.